Customer Service

1. Production time
• Ready to ship items can be shipped in 10 business days.
• Please allow 3-6 weeks for made to order items.
• Rush orders available for a fee. Feel free to contact us through our contact page for a confirmation of timeframes.

2. Packaging
• All our products will arrive in our signature box, accompanied by product care instructions.

3. Payment
• Romania: at delivery, Credit Card, wire transfer, PayPal
• International: Credit Card, wire transfer, PayPal

4. Shipping
• Romania: Free Express shipping (1-2 business days)
• International: Regular registered mail (2-6 weeks) – 15 USD
• International: Express shipping (1- 2 weeks) – 25 USD

5. Tracking of the parcel

• Once your order has been shipped, you will receive an email with the tracking number. You can track your parcel here.

6. Custom fees
• The shipping cost does not include any local taxes that may be charged. You are responsible for the payment of any taxes that your own country may charge. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

7. Rush orders
• Rush orders available for a fee. Feel free to contact us through our contact page for a confirmation of timeframes.

8. Custom orders
• For custom orders, please read details here.

9. Returns
• Please choose your pieces carefully as we are unable to offer refunds or exchanges if you change your mind due to the delicate nature of each item. We pay great attention to presenting all the important detalis regarding the size, materials, color of our product – please read carefully the item’s description. If you are not sure if an accesory suits your needs, feel free to contact us, we will be happy to assist you.

10. Product care
• All our products will arrive in our signature box, accompanied by product care instructions.